Ordering Help
Placing an order with Bear Basics is easy. We can also accept orders by phone or post.
Here are the steps you need to follow to place an order on-line:
1. Find the Items You Would Like to Buy
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our online shop. When you find an item that interests you, click the title or name of the item to find out more details about it. You can also browse the category pages which can be found along the dark blue horizontal bar on each page or on the main home page.
2. Add the Items to Your Shopping Basket
When you have found an item you would like to purchase, click the "Add to Basket" button either on the quick add link or the item's product information page. Once you've added an item to your Shopping Basket, keep searching or browsing until your basket contains all of the items you want to order. You can check the contents of your Shopping Basket at any time via the cart link at the top of every page of our website.
3. Proceed to Checkout
When you're ready to place an order for everything in the Shopping Basket, click the "Proceed to checkout" button. You will be taken to the first page of the checkout. Ensure you have placed everything you wish to purchase in your basket. Once we have completed the payment process our end we are unable to add further items or combine orders so please ensure you haven't forgotten anything.
4. Shipping Address
You can order either as a guest or set up an account.
All customers who had accounts prior to the 18th July 2021 will need to re-register as our new website does not contain their details.
5. Enter Your Details
Please fill your personal details as required, Please remember that the e-mail address you provide here will be the only e-mail address we have to contact you with
All orders will be dispatched to the delivery address provided, if an alternative address is required please fill this in once you proceed to the next step.
6. Check and Submit Your Order
Check the accuracy all of the information you have provided and make any necessary adjustments. A delivery note can be placed in the box provided if further information is needed.
When you are ready and everything is correct, then click the "Place Your Order" button to submit your order. Once you place your order you will see the following message "Thank you--we have received your order". Later you'll receive an order confirmation e-mail. We will send you another e-mail message at the time of dispatch. When you place your order we will acknowledge your wish to enter into a sales contract with us by means of the order confirmation email. The sales contract between us is not actually entered into until the dispatch confirmation email is issued.
Please ensure that your details are entered correctly. If you have not done this you might not be able to be taken through to the payment system. The payment system for security reasons is very sensitive to discrepencies for example if you have entered your email address in your surname box! In the case of US customers a common error is mis-entering the county code, this must be the internationally recognised two letter code in capitals for example WA or DE.
7. Provide Payment Information
Next, let us know how you would like to pay for your order. We accept Visa, Visa Electron, Mastercard and Delta cards. All orders are to be paid in GBP as the prices are denominated on the website. All orders must be prepaid. You must enter the card number without spaces or dashes.
Note: we can accept orders by post with payment via cheques or postal orders made payable to Bear Basics Ltd.
All on-line payments will be processed for us by Sage Pay (previously called Protx) who provide the secure link between our online shop and our bank to ensure your card details are kept secure and various fraud checks can take place. The transaction will appear on your card statement as Bear Basics Ltd.
How do I know the order's been placed?
You'll know the order has been placed when you reach a page that displays the following message: "Thank you--we have received your order". Later you'll receive an order confirmation e-mail.
Credit or Debit Card Declined
Note: only your bank can tell you why your card has been declined.
If you receive notification that your credit or debit card has been declined, you must contact the bank that issued the card to find out why. You should also check if the card attached to your Bear Basics account has expired.
The order will be suspended as an open order. If you want to try again with a different card, go back to your order and enter your card details again:
- Go to Your Account
- Sign in with your e-mail address and password.
- Place your order again entering your new card details on the SAGEPay payment pages.
Where is my order?
If you recently placed an order and you're wondering why you haven't received it yet, you should first check whether we've dispatched it to you:
- Click on Your Account at the top of any page, sign in to your account by entering your email address and password.
- Go to your Order History to review the order status of all your orders both open and dispatched.
- Click the order details you're wondering about. You should see status details of the order you're expecting.
Note: if you can't find the order in Your Account, it may be that you didn't place it successfully. Click "View Basket" at the top of any page and see if the items you wanted to order are still there. If they are, click the "Proceed to Checkout" button and place your order. If you can't find the order in Your Account or in your shopping basket, please check whether you have ordered using a different e-mail address, or the same e-mail address with a different password.
